It can cost a great deal of money to run an IT department, and it is now being seen as an expense that a lot of companies can do without. Unless it is your forte, you will be better turning to a company of professionals and take advantage of their managed services. When you do this, you will be able to take access all the training and experience the employees of the company have, but do not have to pay them for full time work. You will only pay for the hours that are worked for you and that will never come as a nasty shock as they will have been determined in advance.
The Benefits of Managed Services
Be sure that the company you use can cope with the size of the workload you will give them. Some will be better set up to deal with a user base of 50, others can cope with 500. When the right size is used, it will mean there is a quicker and more targeted response when an enquiry is made.
The reason that most people are happy to deal with us is that we change the way they fund their IT functions. The no longer have to consider it a capital expenditure, but it becomes an operational cost. It is not something that can be taken out of the equation altogether, but there is no reason why it should be run fully in-house. The IT team you have can gain a great deal of help thanks to our staff.
Customer Solutions is an area we have spent time developing. Training is always going to be vital to the success of a company in this industry and when the training benefits both the provider and the customer then it is well worth following up on. The more employees know about the latest technology and legislation, the better things will run.
One thing that we have learned is that many company owners do not need to know exactly how the equipment and processes work, and as long as the managed services they are buying is fit for purpose, and saving them money, then they are happy. The results they receive are more important than knowing how they were achieved.
One thing that must be understood by any company offering managed services is that they must have the experts in all aspects and we are able to say that we have. It is for this reason along with the fact that we are providing the same services for many other companies that we can keep the cost at a level that will allow all to use our services.
This is probably the area that is most important when a professional relationship is being established. With IT, it is never the case that one size fits all and each company is going to need the program tweaking a little so that it meets their needs exactly. There should be 2-way dialogue from the beginning as without this, how will we as a provider know what you expect from us and you as a customer know what we are able to offer you.
We will never force you to take services that you don’t need and we will make it clear what we will be charging for each day or each action. While we cannot drop what we are doing every time a customer feels that they need to meet, we will be flexible and can assure customers that there will be someone to speak to whenever they have an issue. We realize that needing support regarding IT functions is a serious issue and would not want them to feel that they were being neglected.